QR Code or Tablet – What Works Best for Your Reception?

When you're switching to a digital visitor system, one of the first questions is: should guests use an iPad kiosk in reception, or scan a QR code with their own phone? Both methods work great in Gjestin, but they suit different situations. Here's a practical rundown to help you choose the right one.

How the two methods work

iPad kiosk

An iPad is mounted in reception – ideally in a dedicated kiosk stand or on a table. The Gjestin app runs in kiosk mode so guests can't navigate to other apps. The guest taps through the check-in process on the screen, enters their name and who they're visiting, and the system automatically notifies the employee by SMS.

QR code check-in

A QR code is printed or displayed on a screen in reception. The guest scans the code with their phone's camera, and the check-in screen opens directly in the mobile browser – no app is required. The process is identical to the iPad version, but happens on the guest's own device.

When should you choose an iPad kiosk?

The iPad kiosk is the best choice for most receptions with fixed staffing or a clear entrance zone. It's particularly suitable when:

• Visitors are unfamiliar with the system. An iPad with a clear welcome screen guides even the least tech-savvy guests through check-in without explanation.
• You want a professional, branded impression. An iPad with your company's logo and colours in an elegant stand gives a strong visual impression.
• The guest list is specific. When the employee is selected from a list, it's easier to navigate on a large screen than on a small phone screen.
• You have visitors who don't use a smartphone. Older guests, international visitors without a Norwegian SIM card, or visitors without mobile data all rely on a shared kiosk.

When should you choose QR code?

QR code check-in is ideal in situations where hygiene, friction or cost is a priority:

• Health-related businesses – doctors' offices, dentists and clinics where contact surfaces should be minimised.
• High visitor traffic. If there's a queue at the kiosk, QR code can be a supplement that reduces waiting time.
• Premises without a fixed reception area. A QR code can be hung at the entrance without requiring a dedicated spot for a kiosk.
• Startup budget. No extra hardware – just print the QR code and hang it up.

The best solution: both

In Gjestin you can enable both methods in parallel. Most businesses start with the iPad kiosk and add QR code as a supplement – whether to handle rush hour, for contact-free check-in, or as a backup if the iPad is unavailable. Guests choose which method they prefer, and both methods provide identical data in the admin panel.

Practical tips for setup

iPad kiosk: Use an iPad Air or iPad (10th gen) for the best performance. A fixed mount on the wall or a table gives the most professional impression. Remember a charger behind the mount so the battery is always full. Enable auto-brightness and set the screen to never sleep.

QR code: Print the QR code in A5 format with a short explanatory text ("Scan to check in"). Laminate it so it withstands time and moisture. Hang it at eye level by the entrance. You can also display the QR code on a screen at the entrance for a more professional look.